The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi CRM for Banking
Provide a superior customer experience and win long-term loyalty from your customers with the tools you need to put the customer at the center of every interaction. CRM provides a complete and holistic view of customer, financial, and business data through role-based dashboards for tellers, relationship managers, branch managers and back-office staff.
A Day in the Life of a Branch Manager at a Retail Bank
Hitachi Solutions’ Microsoft Dynamics CRM for Retail Banking is designed specifically for the unique needs of a Retail Bank. Check out this Day in the Life Video to learn more!
Uncover new opportunities and execute more effectively with collaborative tools that give everyone a complete view of customers, prospects, and opportunities so you can build strong, profitable relationships with your clients. Automated and streamlined processes for new client onboarding and RFP responses along with collaboration tools for sharing documents, information and alerts across teams empowers your bank to be customer-centric.
Hitachi Solutions’ Commercial Banking Solution for Microsoft Dynamics CRM
Hitachi Solutions’ Microsoft Dynamics CRM for Commercial Banking is designed specifically for the unique needs of a Commercial Bank. Check out this Day in the Life Video to learn more!
Provide superior advisory services to your customers and offer financial options tailored to their needs because your people are equipped with a complete view of financial data and targeted offers that help you win customer trust and loyalty. Access to a consolidated view of portfolio, holdings, transactions and market values puts more information into the hands of your team.
A Day in the Life of a Financial Advisor for a Wealth Management Firm
Hitachi Solutions CRM for Wealth Management helps ensure you have the data you need to maintain great client relationships.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
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Add the Right Team and Approach to Your Industry Solution Equation
Designed for Success
Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.
Flexible Services Approach
We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.
All In Subscription or Hybrid Services + Subscription
The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.
Hitachi is well respected by Microsoft. They’ve got a very strong team. They have people who know Microsoft, who have been doing only CRM for years. They’re really customer focused. They can come into your shop and quickly learn your business and help you get to success very quickly.
Mike Craft, AgFirst Farm Credit Bank
Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
Hitachi Solutions Managed Services feels just like having an in-house expert Microsoft Dynamics support team, with all those rare skills, on the end of the phone, on email, IM, Skype, Lync, whatever works best for you.
We connect you with a dedicated pool of Dynamics AX talent, on a predictable monthly plan. There are three tiers of service: Bronze, Silver and Gold. Each comes with a base allocation of hours which can be used however you need.
The Power of 3
Long experience has taught us that the right team of 3 can cover the challenging breadth required to keep a system live and thriving. We build our teams right, and support them with the breadth and depth of the Hitachi Solutions global team.